All About Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.

Headquartered in Rochester, N.Y., Sutherland is one of the world’s largest independent BPO companies employing over 30,000+ professionals across 40+ operation centers and business operations located in Brazil, Bulgaria, Canada, China, Colombia, Egypt, Estonia, India, Jamaica, Malaysia, Mexico, Morocco, Philippines, Slovakia, Sweden, United Arab Emirates, United Kingdom, and the United States.

Since inception, Sutherland has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

The focus of the mission is not just cost reduction, but driving business performance improvements across processes spanning revenues, cash flow and capital utilization as well as maximizing customer satisfaction, and enhancing overall competitive advantage of the client organization.

The measureable results of the mission are delivered by the flawless execution of a seamless suite of services – referred to as Integrated BPO – that operate across the entire lifecycle of the Clients’ customers and cover both the revenue and cost sides of the client’s business operations including corporate functions such as F&A and HR.

Head Quarters:
  • Rochester, N.Y
Key People:
  • Dilip R. Vellodi – Chairman and CEO
  • Ashok Jain – Chief Operating Officer
  • Darin C. Wright – Chief Client Engagement Officer
  • Jan Uhrich – Chief Delivery Officer
  • Deepak Batheja – Chief Technology Officer
  • Iris Goldfein – Chief People Officer
  • K. S. Kumar – Chief Commercial Officer
Net Revenue:
  • ₹210736 crore
Total Number of Employees
  • 30,000+ employees
 Official Website:
Achievements:
  • Sutherland Global Services, a leading provider of technology-enabled Business Process services was recognized as BPO Organization of the Year at the annual BPO Excellence Awards. The awards are organized by Asian Federation of Business, endorsed by Stars of the Industry Group in association with World HRD Congress and CMO Asia. Sutherland also received the award for Operational Excellence and Quality.
  • Sutherland Global Services Achieves 10,000 Person Social Responsibility Objective

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